PICO 2000 2.0 Help FAQ
There are two manualsThe Server manual is installed with the application and
can be accessed by hitting F1 while the software is running.
Click Here for the PICO 2000 Manual
See the bottom of this page for more instructions on how to run the server manual outside of the program.
Click Here for the PICO 2000 Remote PDF Manual
The Remote Module manual comes included with the download of the Remote Program.
The Remote Module download contains two files, the installer and RemoteModuleQuickStartGuide.pdf
which is the manual for Remote Module. It is a regular PDF file which opens with Acrobat Reader.
General Questions
Will PICO 2000 v2.0 support audio from a camera?
The PICO2000 does support audio recording through a sound card input.
Sound card inputs can be assigned to a camera in Utility Option Setting > Audio Setting.
When that camera records, audio from the sound card will also be recorded.
To test that the audio input is correctly setup, use the Windows Sound Recorder
(Start > Programs > Accessories > Entertainment) to first record an audio file.What are the system requirements for PICO2000 2.0 ORS?
Minimum requirements: Windows XP/2000 Professional and Home editions, 1.8 GHz CPU, 256 RAM
Windows 95 and Windows 98 will not work with this version.Further details about minimum requirements are available here.
Is the PICO2000 2.0 ORS software available in any other languages?
No, the PICO2000 1.9 ORS software is only available in English.
I am from a country that PayPal does not support, can I purchase the software in another way?
We accept Western Union Money Orders.
Where can I find installation instructions and a manual for the PICO2000® ORS software?
You can download the program from here! Be sure to select the right version carefully.
Installation instructions for the server software are available here.
Once the software is installed and running, hit F1 to open the user manual. Please note, parts of the user manual relating to network setup of Windows 98 are out of date.
The manual for the Remote Module application is included in the download package with the Remote Module installer.
Registration and License Keys
I purchased a License Key but have not received it yet?
After purchasing the License Key through PayPal an automated email is sent to us by PayPal notifying us that that your payment has been received. This is usually very quick but please allow up to 24 hours for delivery some times.
I have a License Key but cannot register the software.
There are a number of situations where this can arise, depending on the error message received:
"The license key in your PICO2000® is an invalid number."
The License Key has not been entered correctly or the License Key entered does not match the software installed. Try re-entering the License Key again and be careful of mixing up O (Oh) with 0 (zero). Note that the License Key entry is not case sensitive. If the 4-Camera software is installed then only a 4-Camera License Key will be valid, similarly for the 8 and 16 camera software.
"The license key in your PICO2000® is a pirated number."
The License Key has been flagged for some abuse. Contact us directly to resolve this issue.
"This license key has already been registered. Please obtain a new license key for this installation."
Each License Key is valid for a single PC. The PC is identified through various hardware and software components. If a License Key has been successfully registered on one PC, then our registration server will contain information to identify that PC. This error message will appear if registration is attempted again on a PC that is not recognized by our Registration Server. The PC may not be recognized because of changes to hardware or if the system drive has been re-formatted.
As stated in our purchasing terms, we cannot accept responsibility for registrations becoming invalid due to changes to the system. Unfortunately, we have to limit the number of times a License Key can be registered due to the mass pirating and abuse of previous versions of the software.
"Pico2000 is not able to access registration server in the Internet!"
Make sure you can connect to the Internet from the PC you are attempting to install the software on. If your Internet connection is ok then our registration server may be temporarily unavailable due to maintenance or heavy traffic. Please wait try again later. If the problem persists for more than 24 hours then contact us.
"Online registration authentication failure. Your registration cannot proceed.
This generic error message is usually followed by an error code. If you receive this error then contact us directly with details of the code received and your system setup.
My system is not on the internet. Can I still register the software without being connected?
It is not possible to register the software without an Internet connection. The PC must be connected in order to obtain a registration number from our server. Once the software is registered, the PC can then be used off-line as long as the network card/device stays in the PC. The network card/device is used as part of the PC identification process during registration and so, if the network card/device is removed, the PC will no longer be recognized. If the PC is only going to be connected to the Internet temporarily for registration it is recommend that an on-board or PCI network card be used for this purpose and remain installed in the PC after registration. Then the program will run even though the computer is no longer on the internet.
When my system is restarted, PICO2000 asks me for my License Key again.
The only reason the PICO2000 1.9 ORS will ask for your License Key again is if it no longer recognizes your PC. There are a number of ways in which this can happen:
- The PC hardware has been changed since the original registration or Windows has been reinstalled. In these cases, contact us with the details.
- A different Windows user account is being used to run the software than was used to install the software. The same Windows administrator user account should be used for both installation and to run the software.
- If PC has an external network device, such as a USB modem, or if the network device is not always enabled, then it is possible that when the software starts up it does not recognized the PC because the network device is not active or, in the case of a USB modem, communication with the device had not yet been established and so the software will ask for the License Key again. At this point, the network device would again be active (in order to connect to the registration server) and so the key is accepted once again. If the problem is caused due to a delay in communication with the external device then do not start the software until this device has been enabled.
Can I still register the software after the Trial period ends?
Yes, when the trial period ends, the software will still start and prompt you for a License Key and so you can register the Trial version at any time.
I purchased the wrong License Key, what can I do?
If you have installed the 8 or 16 camera version of the software and mistakenly purchased the 4 camera License Key simply let us know. We can provide a refund on any License Key that has not been used and you may then purchase the appropriate License Key
Remote Monitoring
How do I view camera remotely across the Internet?
To view cameras, playback recorded video, or receive Alarm Alert message remotely you will need to download and install our Remote Module application. This application is free and can be installed on as many remote PCs as needed. A user manual is included in the download describing how to setup remote functions.
Can I view cameras remotely through a web page?
Browser based remote viewing is not available. If you are looking for this or any other features not included please contact us and let us know exactly what your requirements are and we will suggest an appropriate solution.
I can view my cameras remotely but cannot Playback.
Setting up Remote Playback is a little more complicated than Remote Viewing. Refer to the Help Manual provided with the Remote Module application download for full details. The main points are setting up Microsoft IIS server to allow access to the recorded video files on the hard drive and making sure the Playback TCP ports 10327 and 10328 are not blocked by any firewall application.
Problems running the software
Why is my CPU performance is always at 100% when the PICO2000® software is running?
100% CPU usage is normal for the PICO2000® software as it is designed to use any additional resources that are currently not being used by other applications.
Usually, when applications are not using the CPU, Windows will run the "System Idle Process".
For example you will see the CPU usage at 4-5% but if you look under the Processes tab in Task Manager then you will see normal applications using 4-5% and the System Idle Process using 95-96%. Because the System Idle Process does not do anything it is not counted in CPU usage statistics.
PICO2000® is designed to run "on idle". This means that instead of running the System Idle Process when the CPU is not busy, we ask Windows to run the PICO2000® application instead to give maximum performance. When other applications start and ask for resources, PICO2000® will not take a higher priority and will allow Windows to allocate resources as necessary.My system crashes after the software is running for a certain amount of time.
The PICO2000 software has been extensively tested over a number of years and when run on a stable platform, should have no problems running for weeks at a time and so if you are experiencing system crashes you should first focus on your operating system, what else you have running, the state of your machine in regards to spy-ware, viruses, and the PC hardware.
Shut down the PICO2000 application and make sure your Windows operating system is completely up to date. It is also a good idea to run anti-virus software on the system to make sure there is no malicious code causing the problem. Run your anti-spyware. Check all the startup functions in MSCONFIG.
A surveillance system such as this usually runs non-stop most of the time and so if there are any defects in the PC hardware they will be exposed by this long-term usage. Windows diagnostic tools can check the health of your RAM and hard drives and the internal temperatures of essential components. You should also make sure all power supply is up to the specification of the PC and that all cameras are professionally wired and grounded.
I see an "Element Not Found" error when using Playback.
The Playback application uses resources from Windows Media Player. Shutting down the PICO2000 software and installing any updates for Window Media Player should resolve this problem.
I get an error "Failed to initialize UCC" when I try to start the software.
This error appears when the software cannot communicate with the capture card. If a shortcut to the DSR has been placed in the Windows Startup folder then please see instructions below. Otherwise, the cause may be software or hardware related. Try the following in order until the problem stops:
- Shut down the PC and check to make sure the capture card is securely seated in the PCI slot. Stabilizer screws should be used to keep the capture card in place.
- Connecting cameras to the card can also slightly dislodge it so test first without cameras attached and, when they are attached, make sure they are not putting undue pressure on the capture card.
- Check the camera wiring and make sure it is delivering a strong signal.
- Test the capture card in a different PCI slot
- If more than one capture card is available, test each individually to make see whether one of the capture cards is damaged.
If the problem is software related then it is most likely caused by a conflict with files or drivers from an older version of the software. The PICO2000 software should be re-installed on as clean a system as possible. The simplest way to achieve this is to re-install Windows and then the PICO2000 software. If this is not possible, try the following:
Completely Uninstall and Re-Install PICO2000
- Use Add/Remove Programs in the control panel to uninstall the PICO2000 software.
- Under C:\Program Files\ delete the folder "Digital Surveillance Recorder"
- Click Start -> Run and enter 'regedit'. This will open the registry editor. Many system settings are stored in here so be extremely careful when making changes. Open HKEY_CURRENT_USER\Software\ and the first item under there should look like {8B773B8D.......}, delete this item.
- Also delete the following if they exist:
HKEY_CURRENT_USER\Software\Univision Canada Limited
HKEY_LOCAL_MACHINE\Software\{8B773B8D...}
HKEY_LOCAL_MACHINE\Software\Univision Canada Limited
- If the problem is caused by a conflicting driver from another surveillance software previously installed on the PC then we recommend downloading btinstaller.exe from http://prdownloads.sourceforge.net/btwincap/btwdmdrvinstaller5.3.8.zip?download. This is a third party application which we find very useful for removing old capture card drivers from the system. Please note this application was not developed by us and we have no control over it's development or release.
- Run the btinstaller.exe application, it will provide two options - to uninstall all drivers or to install their open source driver. First choose the uninstall option. When it completes, reboot the PC.<\li>
- You may wish to run the application again, this time choosing to install their drivers. Installing a third party driver like this one will not affect the PICO2000 application as our software uses it's own proprietary driver to access the capture cards, the above procedure is just to remove the old conflicting driver and replace it with the third party version so that Windows will not complain about a hardware device with no drivers attached in the conventional way. The user may choose instead to disable the devices, this will also work.
- Reboot again once the drivers have been installed or the devices disabled, and finally install the PICO2000 application on this clean system.
When the PICO2000 is first installed, you should be able to log in with the default username SUPER and no password. If this is not working then first make sure you are running the PICO2000 software as the same Windows administrator user as was used to install the software. If this does not solve it then the most likely cause is a setting left over from another version of the software. Follow the instructions in the previous question for completely uninstalling and re-installing the PICO2000 software.
The display is showing black and white images even though I have color cameras.
First make sure that any inputs which do not have a camera physically attached is disabled. Click Utility on the main screen and the Camera Setting. Uncheck the Active box next to any inputs that are not in use. If you are still seeing black and white images then the problem is most likely hardware related. The PICO2000 displays and records whatever images come from the capture card. The software itself treats black and white and color cameras the same. Make sure the cameras are working correctly by connecting them to a TV to see what the picture is like. If the cameras are sending clear picture to the TV monitor then the problem may be due to a faulty capture card.
How do I configure PICO2000 so that it will start automatically when Windows starts?
- Download PICOStarter.exe and save it to the folder "C:\Program Files\Digital Surveillance Recorder\PICO2000\"
- Use explorer to open this folder and find the downloaded file. Right click on PICOStarter.exe and select "Create Shortcut"
- Copy the new shortcut file to "C:\Documents and Settings\[Your Windows User Name] \Start Menu\Programs\Startup\"
- Reboot the PC and when the desktop loads, you should see a dialog pop up which will count down 30 seconds before starting the PICO2000 application.
Additional Help FAQ's we are learning about PICO 2000-1.9
VISTA
Now VISTA 32 Ready
Works with Windows VISTA
This program works with VISTA 32
Hyper-threading
The Intel Celeron 2.66G supports hyper-threading. I recommend that hyper-threading be disabled in the BIOS of these systems as PICO 2000 software was originally written and performs better on single-core/non hyper-threaded CPUs.
What Resolutions are available with PICO 2000There are three recording resolutions available in Utility -> Option Setting -> Recording:
For NTSC:
Super = 640 x 480
High = 320 x 240
Low = 160 x 120
For PAL:
Super = 768 x 576
High = 384 x 288
Low = 192.144
For display:
1. All cameras on the same capture card will have the same resolution if one or more of them is recording. They will all display at the recording resolution no matter which display mode is chosen. For example, if a camera is recording at high resolution (320 x 240) and is put in one screen mode, then the 320 x 240 picture will be stretched to fill the 640 x 480 one screen mode area.
2. If none of the cameras are recording then the display resolution will change according to the display mode - i.e. one screen mode = 640 x 480, four screen mode = 320 x 240 etc. (NTSC numbers)
System is Locking Up
Question: I successfully downloaded and installed Pico 2000 v1.9. It appears that the drivers installed correctly. I have no Exclamation or Question marks in my Device Drivers and I see installed under sound ........ however, when I try to launch the Pico 2000 program my system locks up.
Answer: Regarding the system that is locking up, please let me know what version of Windows you have installed and whether just the PICO2000 software is locking up or Windows itself locks up when you try to launch the PICO2000.
It may be a driver problem that is causing this, especially if you have other software installed previously.Please try and download btinstaller.exe from here:
http://prdownloads.sourceforge.net/btwincap/btwdmdrvinstaller 5.3.8.zip?download
Run this on your PICO2000 machine. This third party application will give you two options - to uninstall all drivers or to install their open source driver. First choose the uninstall option. When it completes, reboot the PC and run the application again this time choosing to install their drivers. Reboot again, you may have to re-install the PICO2000 software at this point.
Installing a third party driver like this one will not affect the PICO2000 application as our software uses it's own proprietary driver to access the capture cards, the above procedure is just to remove the old conflicting driver and replace it with the third party version so that Windows will not complain about a hardware device with no drivers attached in the conventional way.
Remote AccessingQuestion: What is/are the port(s) that need to be forwarded for PICO v1.9 to be accessed remotely through a router
Answer: The port list is as follows:
Video Server: TCP 1999
Playback: TCP 10327, 10328
Alarm Alert: TCP 9002
PTZ Server: UDP 1234
The ports are also listed in the document that accompanies the Remote Module download.
Click Here for the PICO 2000 Remote PDF Manual
Click Here for the PICO 2000 Manual
IMPORTANT: The manual is a chm file.... this is a compiled web page format.
There are security issues that Microsoft has encountered with this type of file, so depending on what Security Fixes you have installed on your computer, you may have trouble opening the file.
Here are the adjustments you will need to make to view the manual.Opening a *.chm file
Warning If you are prompted to open or to save a .chm file from a Web site, you should do so only if you need the file and if you trust the Web site that is providing the file. (You can trust us!)
In the File Download dialog box, click Save, and then choose where you want to save the .chm file. Then, use one of the following methods:Method 1
1. Double-click the .chm file. 2. In the Open File-Security Warning dialog box, click to clear the Always ask before opening this file check box. 3. Click Open. Method 2
1. Right-click the CHM file, and then click Properties. 2. Click Unblock. 3. Double-click the .chm file to open the file.
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