Problem
======I need to restart the demo...my time ran out and I am still in the testing phase!
Our Response
===========To restart the demo, run regedit and find the key hklm/software/perspective software/blue iris/registration and delete it.
Problem - Flicker and Flip
===================My 2 CCTV cameras flicker and flip back and forth. My IP camera is solid. Any suggestions?
Our Response
===========Flicker is usually caused by a poor connection or inadequate power to a camera, especially when sent over a longer cable.
Try bringing the camera right to the back of the card to see if the problem goes away.....and thus determine the cause.
Also, the FPS is likely set too high on a card with multiple inputs sharing a single chip ... try lowing the FPS. When using all 4 inputs on a single-chip card, the FPS should be somewhere in the 1-5 range.
Problem - Lockup when unattended
=========================My machine locks up after 20 minutes.
Our Response
===========
You may wish to disable any screen savers that run as they may interfere with the Blue Iris
program. We suggest you turn off the monitor when you are not using it instead of using a
screen saver
Problem
======I am unable to view the webserver from the same machine, via http://localhost/. Any ideas?
Our Response
===========localhost always refers to the PC the user is on... so that should work unless the server is not on port 80. You may have changed this, or Blue Iris will go to 81 automatically if 80 is already being used.
Problem
======I have a question, with this software can you play back whilst recording continuously,
Our Response
===========The Blue Iris DVR format allows you to play the video while it is being recorded. The AVI and WMV formats by definition do not.
Problem
======I left it recording for a while and then it had locked up; I could not get it to end task with the task manager; had to reset the computer to get out of it; even start - shutdown would not do it.I tried again and the same happened after a while.
Our Response
===========There are so many areas to address.
Did you disable the screen saver?
How many other programs were running...
As an example.
Please send a screen shot of the EXPANDED view of your start-up window
start - run - msconfig - start-up tab (several screen shots may be required)
then also...send me the expanded view screen shots of the EXPANDED views (click on all the plus signs) of your Device Managers
click start - control panel - system icon - hardware tab - device managers.
When was the last time you defragged the hard drive?
When was the last time you did a scandisk/check disk on the hard drive?
Is there an anti-virus program trying to do a scan?
Is there a possible heating issue...are the fans clean - is the computer under a desk - or against a wall?Follow-Up response...(he sent screen shots that showed he had over 25 things running at start-up)
Here is a quick response to your screen prints
You have far too many things happening at start-up
The maximum you should have is 4 or 5 items.
Untick just about everything.
"If I was to get out of bed in the morning, and my wife barked out 20-30 things for me to do before I got my second foot on the floor, I would go back to bed!"
Suggest you simplify the environment and disable the screen saver...and try it again.
I am wondering if you maybe able to help me with something....
When installing the drivers for the cards; the computer suddenly restarted with no warning... To cut a long story short it is because there are two remaining star imavision entries still showing in device manager; if I try to remove or disable them it does the same - restarts with no warning. I have tried installing the drivers till it restarts, but when I look in device manager it shows two Conexant BTPCI WDM Video controllers (I have two cards?) but no Audio controller... I presume this is not yet right? I have not tried to go any further as yet.
There is a procedure to remove the old drivers when you are installing the new drivers.
Are you following it?
From our step-by-step procedure
Read this if you have an old version of PICO or DICO previously installed on your computer
From a customer...During the installation of the btwdmdrvinstaller5.3.8 drivers there where 2 choices; "Install this Driver" and "Uninstall any previously installed driver associated with the Bt8xx hardware".
I selected the Uninstall since the card had used drivers from DICO and PICO2000. During the uninstall it did successfully remove drivers left behind from DICO and PICO2000. When it was done uninstalling, it requested a reboot which I did. After the PC booted up I re-started the btwdmdrvinstaller5.3.8 driver install and successfully installed the driver and followed all your install steps , again with with success. .Hi John,
Yes I had followed it; it was when it itself tried to delete these problems it restarted.
I have now sorted it; I went into safe mode and they deleted ok from device manager; I have now restarted and will try installing the new drivers again; I will highlight ''delete old drivers'' first again to see what happens now.
Feb 9, 2009
I have resolved the problem and got the drivers to load onto the machine. I wanted to share with you what I think was the culprit for the sake of those that may follow with a similar problem.
First of all I did change the PCI slot location for the card but I don’t think that was the problem. It doesn’t hurt to try all possibilities, however, as you well know.
Also, I did shut down some of the startup programs that come up when the machine is booted. That is usually a good technique for the older machines and maybe even newer ones, especially if they run a little slow.
But what I think was causing the real problem was I still had the original software on the machine that allows the camera(s) to work in a wireless mode. The software is a “monitor” type program that allows you to see in real time what the camera is seeing and, if needed, you can start a recording. When you start the program a display window appears that shows the image the camera is seeing. I was using this software prior to learning about Blue Iris and the capture card as a method to operate my security system. I think the “monitor” program was creating a registry problem after the driver software was installed even though at the end I was getting the message that the drivers have been installed successfully. It sort of lead me down the wrong path until I looked in the Device Manager to verify the driver was installed and found the conflicts.
And, I did see in your instructions where you recommended removing any previously installed capture card but I thought that referred to hardware and didn’t stop to think that this “monitor” program might cause the same problem.
Especially in this case where the registry appeared to be messed up.
So, end of problem.
Also, I tested the cameras on all the ports on the back of the capture card and all work fine. Having said that, I think you can now send me the registration code so I can finalize the installation.I don’t think there is anything I forgot unless you can think of anything. Again, everything is working fine.
Joe W. F....
June 2009
I have been having some problem getting the frame rates.The card (PICO 30 fps card) itself installed fine exactly as you explain in the FAQ page you sent me.
My problem is that I can't get any separate settings to work. Here is what it is doing.
I am running 3 Speco cams and I can get all 3 to show up.
But if I set composite 0 or it is the input on the opposite side of the card screw point.....to say 15 frames....I will get about 5 frames per cam but they jump all around......if I set the FPS to 10 on the #1 input...I will get a stable 3.33 approx....per cam. ?? Jerry
Hello Jerry,This is on my list of things to do... prevent the frame rate from being set too high for cameras sharing a single chip. The chip can do 30, but that's for 1 input. If you have 3 inputs, the theoretical is 10 each, but Blue Iris needs time to switch the input, so it will be more like 5, 6, or at max 7.5 for each of 3 inputs.You will need to visit each of the 3 cameras in Blue Iris and set the frame rate on each to match. If one is 10 and another is 5, it is unclear which will be used, as Blue Iris uses one of the cameras as a "master" which sends out video to the other dependents.ThanksKen - Blue Iris Developer
Hi John,Thanks for your help.I have summarized my first two CCTV installation questions and answers :You are welcome to repurpose any of the content as you like.Stewart - Dec 2008
Installation Notes
Blue Iris Video Security and webcam Software
DEMO Version only supports one camera.
On 30 FPS BT8x8 card purchased from Duncans Online
Question 1. On 30 FPS BT8x8 card purchased from Duncans Online, how do I know which connector is the one for the first camera - the only camera active in DEMO mode before I register and pay for my Blue Iris software license? (the demo now supports 4 cameras)
Answer 1. The first camera uses the connector at the bottom of the card.
NOTE: I am referring to Camera 1 is the first (top-most) instance of "Video Composite" in the DirectShow driver, Conexant's BtPCI Capture, video settings.
Question 2. How do I add cameras after the first one. I seem to be redefining the first camera's name, short name, and position# in the General Tab, and the DirectShow Driver Card's Input Pin in the Video tab, but I am merely redefining the one camera I see?
Answer 2. To add a second camera, you need to be in the Camera Properties screen ( The Gears Icon Tab ). ( If the "Open in Desktop Window option" is clicked, your camera will be in a different Operating System window.- just find it and click on it. ) The right-click the image to get a context menu and select "Add new camera".
You can specify your next camera. In my case I had to set:
General Tab Dialog
- Name
- Short name
- position#
Video Tab Dialog
- Device Radio Button for DirectShow Driver
- from the pull-down select Conexant's BtPCI Capture
- Input pin Video Composite ( select second instance of Video Composit for second Input Pin )
You may want to change other settings on a per camera basis. You can always go back and edit you camera by right-clicking its image and selecting "Camera properties" from the context menu.
May 2010
I need to setup a system that send email alerts with snaps when motion is detected, but only during certain hours (when my store is closed).
1. Can the email alert system be scheduled?
2. Does it attach a photo of the event that triggered the alert?Answer
Yes and yes ... you will see a "Schedule" tab when you add/edit a camera ... this allows you to setup times for motion, recording, and alerts.
Click Here to View the Blue Iris Program Manual
IMPORTANT: The manual is a chm file.... this is a compiled web page format.
There are security issues that Microsoft has encountered with this type of file, so depending on what Security Fixes you have installed on your computer, you may have trouble opening the file.
Here are the adjustments you will need to make to view the manual.Opening a *.chm file
Warning If you are prompted to open or to save a .chm file from a Web site, you should do so only if you need the file and if you trust the Web site that is providing the file. (You can trust us!)
In the File Download dialog box, click Save, and then choose where you want to save the .chm file. Then, use one of the following methods:Method 1
1. Double-click the .chm file. 2. In the Open File-Security Warning dialog box, click to clear the Always ask before opening this file check box. 3. Click Open. Method 2
1. Right-click the CHM file, and then click Properties. 2. Click Unblock. 3. Double-click the .chm file to open the file.
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