We have many After-Sale Support FAQs,
depending on your needs.
We Confirm your Orders
We confirm each order with you by phone. We confirm your full name, your
email address, your ship to address, your telephone number and then we
confirm to you our shipping method and time for delivery. Please make
sure your telephone number on your eBay and Paypal accounts are
up-to-date
Cameras, Cables and Power Adaptors are
Available
in our
eBay Store
Cameras, Cables and Power Adaptors are
Available
in our
eBay Store
How to View this Camera Right on your PC and over the
Internet
Drive this camera with one of our computer capture cards.
These cards are for sale in our
eBay Store. Some of them will email you, phone you and even send a
video clip to you cell phone if it is video enabled. Watch
your home from the office and/or vice versa..
Click here to visit our Capture Card Department in our
eBay Store.
|
Warranty
This item comes with an extended two year replacement
warranty.
We Confirm your Orders
We confirm each order with you by phone. We confirm your full name,
your email address, your ship to address, your telephone number and
then we confirm to you our shipping method and time for delivery.
Please make sure your telephone number on your eBay/Paypal accounts
are up-to-date.
In Stock or Not?
We only list items that we regularly stock.
HOWEVER, very occasionally we may
be temporarily out of stock.
As our eBay listings do not auto sync with our
inventory we could have a shipping delay.
But, if we do, we will immediately do one of the
following:
1. We may send you a substitute item, that is better
than what you ordered. If there is a substantial material difference
in the item, we will contact you first to obtain your permission and
agreement.
2. If we do not have a suitable substitution, we
will contact you immediately to give you a specific shipping date or
to discuss
Delivery and Shipping Location
We
ship from several different locations. We have warehousing in
Hong Kong, Texas, Long Island N.Y, Ohio, Illinois, California, our shop in Saskatchewan, Canada and we have a factory in China.
We ship from all locations.
This item is sent to you by Fedex direct from our
warehouse in California.
Very occasionally we are temporarily out of stock.
We will ship this item within 1-3 working days from receipt
of your payment. It should be delivered within 2-5 days after that.
Fedex
We
ship this item by Fedex.
Canadian orders are shipped by International Priority mail!
Mainland USA
Orders
Buyers usually experience a 2-5day delivery period from date of
shipping, depending on State.
All other Countries
We ship to every country in the
world. Please email us for shipping information to your country
if you live outside of Mainland USA
Notices
We use eBay's Auction Management program Selling Manager Pro. It
will send you -
1. A confirmation of your purchase with the invoice and a chance to
pay by PayPal.
2. Reminders until your funds are received.
3. A confirmation of the receipt of your funds.
4. A shipping notice when the item leaves our warehouse.
If you do not
receive these notices, then we suggest
1. Check your spam filter
2. Make sure your registered eBay email address is current.
3. eMail or
Phone us right away.
Signature
Required
All our orders require a
signature. PayPal and eBay require us to use that type of service.
In order to qualify for Seller and Buyer Protection, we must be able
to provide online proof of delivery.
If there is nobody home a delivery notice is supposed to be left at
the door with instructions on how you can either pick up the
shipment from the local courier or post office, or arrange another
delivery. You have 30 days to do this.
Occasionally that notice is not left or is overlooked. If you need
us to check the exact status of your order,
eMail or
Phone us right away.
Shipping and Handling Charge
This item is free to ship
within the mainland United States.
All of our auctions
shipped to International locations include a handling charge. That is why
we refer to "shipping and handling".
We use the handling charge to
cover our shipping department costs, both labor and packaging
materials, boxes, tape, filler and labels, as well as fuel
surcharge charges.
There are important savings on
shipping, handling and insurance costs for multiple orders.
See above.
Tracking Information
We can send you tracking numbers
AFTER
you have received our shipping notice. Please be patient with us as
we tend to attend to phone calls and technical issues first.
If we
neglect to respond within 24 hours to your tracking number request,
please send us a "Friendly Reminder"
Canadian Buyers and Taxes
GST and PST Taxes are collected by Canada Post.
All Canadian Sales are subject to GST and PST taxes. There is small
handling charge placed by Canada Post, usually $8.00, for
collecting taxes.
Learn more about us from our
"About Me" Page
Click Here
Useful Links
Free Consultation
Phone us at
1-888-445-8375
or email us at
sales@CCTVGold.com for
a free consultation about choosing the "right" camera and capture cards
for your needs.
About Me
Please check our
eBay "About Me"
page for more information about us and the latest news we have to
share with you. Click here to go to our
"About Me"
page!
Guaranteed Satisfaction Policy
Click here
to read about our
Guaranteed Satisfaction Policy
Support and
Service
Click here
to read about our
Pre-Sale and After-Sale Support
General Information
Click here
to read our
General Information and Policies Page
Feedback Policies
Click here
to read our
"Complete" FeedBack policy
Contacting Us
We go the extra mile to help
you. We are always checking our email,
sales@CCTVGold.com pretty
well 20 hours a day. (We take weekends off!) Try us out! You might
be very pleasantly surprised.
Better yet, phone us
1-888-445-8375.
(24 hour voice messaging)
Voice Over Internet Communication from
Skype.com
You can Skype us at
DuncansOnline
BEST WAY TO
CONTACT US
Email us your number and a suitable
time to call.
We are looking for Resellers - anyone can try!!
Learn more about us from our "About Me" Page
Click Here
Why Buy from Us??
What Makes
us Special??
Three Compelling Reasons
1. Our Full Service Support
Cameras are our
specialty - we have been marrying cameras to computers for more than 15
years
and we have more than 27 years of Computer Experience
eMail Support
We go the extra mile to help you.
We are always checking our email,
sales@DuncansOnline.ca
pretty
well 20 hours a day.
(We take weekends off!)
Try us out! You might be
very pleasantly surprised.
FAQ Support
Read our Pre-Sales FAQs
We also have many After-Sale
Support FAQs,
depending on your needs.
Telephone Support Day/Night
Phone us
at Toll Free 1-888-445-8375
or email us at
sales@DuncansOnline.ca
and ask us to phone you on our
dime for a free consultation about
choosing the "right" camera and DVR for your needs.
2. Our DuncansOnline Two Year Warranty
As
a testament to our confidence in the quality of this product,
DuncansOnline provides a full year warranty on this item, the best
DVR/camera warranty in the marketplace.
Our speedy replacement
warranty system.
3. Our International Shipping
Experience
After 6 years and more
than 12,000 international shipments to more than 30 countries we know how
to shepherd your order across thousands of miles, Holiday delays, Postal
and Courier Service worker strikes, monsoons, hurricanes, grumpy customs
officials, erratic mailmen. and complaining janitors!
You name the problem, we
have already overcome it.
We
make International purchasing as simple as buying from your corner
store.....and we work longer hours.
But best of all you can talk to
us .. on the phone, on Skype, on Gmail Chat or Skype chat, and by
regular email...in every case, we respond!
About Me
Call
1-888-445-8375 (24
hrs) Skype DuncansOnline
Links to Useful Information
Support
- Pre-Sale and After Sale
Warranties and Guarantees
General Selling Policies
Feedback
Policies
Demos
About Me
eBay Store
Contact Us
3.6mm 520TVL "Sony"
Image Sensor Outdoor
IP67
Camera
Learn more about us from our
"About Me" Page
Click Here
