We use TeamViewer program to see your computer.
TeamViewer Quick Support Procedures
Download and Launch a very small program called TeamViewer - QuickSupport.
Click on this link
..save it to your Desktop.
It will stay on your Desktop as a File that you can Launch anytime in the future.
When you click on the Downloaded file on your Desktop you will launch it - you will get a screen that looks like this!
Email us your ID Number - it will look like this 292 192 878
and your Password. - it will look like this 7269
With those two numbers we will be able to log onto your computer over the internet and see what you are seeing.
Simply eMail those two numbers to us at firstname.lastname@example.org
When you close the TeamViewer Support Window the connection is cut...and we will no longer be able to access your computer.
When you launch the program again...you will get a new password...and the old password will not longer work.
For more details about this program click on the image below to be taken to the TeamViewer Website