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Caution - Bumpy Road Ahead!!!
This is not easy and straight forward stuff
to learn and master, especially if you have never done anything like this
before. All of us have frustration in this area!
Just to make you feel better, there are
thousands of 14 year olds all over the world who have solved these issues
trying to make their game servers work on the Internet so they can play for
hours and hours with their friends in many countries. Finding a 14 year old
with experience to help you is really not such a bad idea.
We will help.....but it is best that you
become at least a little familiar with this before you ask us for specific
support
Read this all over...experiment...take a
break...come back and review it...take a break...repeat process.
The "taking the break" part is actually
the most important part of being successful
There is a direct relationship between your
sense of frustration and your ability to be successful.
The higher your frustration the less
likelihood for success!!
John Duncan
PS. Try Googling "remote accessing"..."IP
forwarding" "Port Forwarding".....to find tutorials....
Check for specific steps at the bottom of
this page!
Three Remote Accessing Hurdles
Hurdle #1 - IP Forwarding
-
Setting up a Dynamic Domain!
How to Realize Remote Viewing over Internet of Cameras
when you have a Dynamic or Changing IP address.
ADSL and Cable Internet ISPs assign a temporary public dynamic IP
automatically once you turn on your computer. This brings on some
difficulties in remote viewing. A user can apply for a dynamic domain name,
download a dynamic domain client program, and run it. There are many
websites which offer free dynamic domains.
Having a dynamic domain means the user need not to remember or look up that
dynamic IP any more.
You set up the dynamic domain
at no-ip.com free of charge.
Then you install a small
client program on your camera server. That client program checks every 15
minutes for the current IP address it is using, and it sends that IP to the
dynamic IP domain name which in turn forwards any enquiries to the current
IP of the camera server.
After that
it does not matter that the IP of the camera server changes, because the
client program is constantly updating the current IP to the dynamic domain
you have set up.
To look at
the camera server you ask your browser or remote access program to view the
dynamic domain.
Example:
If you selected "yourname" as your dynamic domain name, then you would
connect to
http://yourname.no-ip.info
(email exchange) Problem
I called my internet provider, I have a dynamic IP address.
In order to get a static IP through them it will cost $49 for equipment and
$89 per month for the service. Please tell me there is a different way
to get around this.
Solution Funny thing you mentioned this,
because
no-ip.com has an article on exactly that problem.
The article in question is for their plus service which costs money, but
it isn't required as you can choose to go with one of their free domains
like
camera1.no-ip.com instead of
camera1.yourownname.com
Basically what you do is create a free account, add a new hostname like
"camera1.no-ip.org"
as an A Name record and tell it to point to your
current IP.
Download the Windows Client and install it and when it starts up it will
ask you for your email address/password. Once it logs in it will show
what hostnames you have available in this case "camera1.no-ip.org"
and all
you do is put a checkmark beside it and say update my current IP and it
changes the A name record to whatever your current IP address is.
This program has the option of running as a windows service so that after
the initial setup it will automatically update the IP every time it
changes. The initial setup is really the only time the user needs to set
stuff up.
To ping --- click on start, then run,
then enter the word command in the dialogue box and press enter
You will open a DOS like window.
At the prompt, enter ping
mydynamicdomainname.no-ip.info and press enter
The ping program will show you the IP of your
dynamic domain and therefore of your camera server.
In addition, and as a back-up, we suggest you
install VNC on both the camera server and
your remote system, so you can go in and see what IP address the camera
server is presently using. Usually if you do not reboot the machine, it will
hold.
Here is a program you can install on your
camera server that will give you it's IP.
This will also work, but does not provide the
automatic update of a dynamic change in IP address of the camera server that
no-ip.org provides.
Static vs Dynamic IP
The difference between a static and a dynamic IP address
boils down to one fact. A static IP never changes, while a
dynamic one always changes.
Our Comments
Of course, the way around a
dynamic IP address is to set up a dynamic domain. Check
out www.no-ip.org for
more details. Also, please read our notes above for
additional information.
Hurdle #2 - Port Forwarding
(Applies only if you are using a
router)
There is a second hurdle to jump over when you are trying to
access a camera server over the internet. Most of the time the camera server
is behind a router.
The router assigns an IP to the camera server,
just like it assigns an IP to the other computers it is feeding to on your
network. That way, each machine can have it's own internet experience.
As a result of this, your
camera server now has an IP address that is not accessible from the
internet.
The solution
to this is to forward the ports for the program to your router. Each router
has software that allows you to do this.
In the case of DICO 800 the ports are
911(Video), 912(Audio))
In the case of PICO 2000 the port is 1999
In the case of our 60 Frames per Second 4 Port
Card - DVR program uses TCP ports: 80, 9000, 9001, 9002. So, ports: 80,
9000, 9001, 9002 must be forwarded
In the case of Security Eyes the ports are
7000 and 80
Here is a web site with with a large list of
routers and firewalls. These are the devices that they have written support
documents for. These documents provide step-by-step guides on how to setup
port forwarding. Their ultimate goal is to have a write up for every
hardware router and firewall available and instructions for every
application that Internet users have difficulty getting to work through
their router or firewall.
Here is a link to a manual that tells you how to set up Security Eyes with
your router. This is useful to read, even if you are not using Security
Eyes, just to get the idea of how port forwarding is done.
Remote
Connection Manual
Hurdle #3 - Firewall
Considerations
One last hurdle that you may need to overcome is your firewall setup. Here
is a link to a manual that tells how to configure your firewall with
Security Eyes. Naturally the same considerations apply to PICO, DICO and
PySoft cards.
Windows XP SP2
Firewall Configuration
Port Forwarding Tutorial
This is a tutorial showing you how to open up holes in your firewall
so you can use certain applications or make servers for games like
World of Warcraft, Garrys Mod, Counter-Strike Source.
Our Comments
Even though this video is directed to gamers, the principles and
procedures are the same for someone wishing to set up a camera
server for surveillance
The actual ports you need to forward will depend on the Surveillance
program you are using. Check the Help section of your Capture Card
Program or the manual. The ports that need to be forwarded will be
explained in the manual.
The programming of your router will
vary depending on which router you have. One thing you can always do
is phone the Technical Support phone number for the specific
manufacturer of the router you have. Example, call D-Link Technical
Help. Google the manufacturers website to get the number. Also
Google the router model number to find the online manual.
Published by
General
Utilities
How to
Determine an IP Address of the System you are Using.
CheckIP.org - IP Check Tool -
www.checkip.org
Finding your current IP can sometimes be a
challenge.
Who has time for opening up networking control panels or logging into a
router configuration page?
This link provides an accurate reporting of
your current IP address.
This website will serve as a free utility
for remotely verifying a port is open or closed. It will be useful for users
who wish to check to see if a server is running or a firewall or ISP is
blocking certain ports.
Background
Most residential ISP's block ports to
combat viruses and spam. The most commonly blocked ports are port 80 and
port 25.
Port 80 is the default port for http
traffic. With blocked port 80 you will need to run your web server on a
non-standard port in conjunction with a port 80/web redirect from No-IP.com.
Port 25 is the default port for sending and
receiving mail. ISPs block this port to reduce the amount of spam generated
by worms on infected machines within their network. If you need to send
legitimate email and your ISP blocks port 25. Consider the solutions from
No-IP.com.
Open Port Check tool is a free tool provided by
No-IP.com. If you are having problems
with your ISP blocking ports including
port 25 and
port 80, No-IP has a solution.
IP Addresses are like telephone numbers on a network. They enable
machines to talk back and forth on a network easily and dictates how
and where packets are delivered. If you're running any type of server
on a network, you'll need to create a static IP address and configure
port forwarding in your router. This video details the steps required
to create a static ip address.
Our Comments
This video is useful to establish an unchanging or static IP address
between your router and your camera server, so in case there is a
power outage, when you router and computer(s) come back up the router
does not assign a different IP address to your camera server. This
would play havoc with your remote accessing stability.
This is a different problem than the
changing IP address of your router. That problem, the problem of the
router having a dynamic IP can be resolved by setting up a dynamic
domain. See notes above.
This is particularly useful for camera
set-ups in very remote areas like cottages where continuous power
reliability is poor
Published by
Specific Steps
- Under Construction
Are you ready to start? Have you
watched the videos, googled remote accessing tutorials and read our FAQ above a
couple of times?
First. Lets get the camera
server to be viewing from a computer on your local area network first. This
means, the camera server and the remote computer will be on the same side of the
router. On your local area network
1. Find out the current IP address
assigned to your camera server by your router. Sitting at your camera server,
click start, then run, enter the word Command in the blank entry bos (or cmd)
press enter and get to a DOS prompt.
Type in IPCONFIG and press enter.
The computer should report a
number to you like 192.168.XXX.XX
That is the number you need. Write
it down!!!
2. Now go to the computer on your
local area network that you will be using to view your cameras on your camera
server.
Depending on which viewing program
you are using, you need to enter that IP number into the viewing program.
So, for example, if you are using
Internet Explorer, (your camera server program has to be browser viewing enabled
like AVerMedia, Geovision, Blue Iris etc.) fire up your browser and enter
You should be able to log on and
access your cameras this way. Make sure the camera program on your camera server
is running!!!
If you have PICO 2000 running on
your camera server you need to install the client program called the PICO
Intelligent Remote Module on the viewing computer, launch it and enter that
number into it. The Intelligent Remote Module acts like a browser. We call it a
set of binoculars....It allows you to see your cameras from a remote location.
Successful? Great!!! Now is a good
time to take a break now!
If you are not successful - Try
Pinging your router IP.
If you can not Ping
it...stop....you are doomed to fail....you must deal with this issue first.
more to come - under construction
Do not attempt the next step until
you have the first step working!
Now we will try to access
it from a computer working from the other side of your router.
First, you need to realize that
number you got in step one will not work on the other side of your router. It is
the router that assigned it....so there is no way you can get to it from a
remote location until you do something called Port Forwarding.
You need to determine the IP
number assigned to your router. Using any browser on a computer sitting on
your local area network and type in
This way you will learn what is
the IP number for your router, asigned to it by your Internet Service Provider.
It will be a number like 24.72.45.106
It WILL NOT BE a number like
192.168.XXX.XXX. That range of numbers is specifically used by routers of every
make and kind to grant sub IP's the computers on a local area network.
Try Pinging your router IP.
If you can Ping it you are well on
your way to being successful
If you can not Ping
it...stop....you are doomed to fail....you must deal with this issue first.
