Visit our New DuncansOnline
Store Site

 sales@duncansonline.ca


Visit our New DuncansOnline Store Site

Call Us Toll Free at 1-888-445-8375 To Order 
 
PayPal/All Credit Cards Accepted

Visit our New
DuncansOnline

Store Site

 
Live Chat Page

Visit our YouTube Site

Visit our YouTube Site

Home Page
.    

Sales & Support
             FAQ's.......................

     Lens Compare
     Remote Access
     ActiveX Controls
     Make Screen Shots
     IP/Analog Scrn Shts
     PICO/Blue Iris/DVR
     Shipping from China
 
  
 
Store Pages
   
Support
   
Shipping Times
   
Warranty 

   eBay Change
   Contact Us

 Newsletter.......

  Newsletters
      Nov 15, 2011

      Dec 15, 2011
      Jan 25, 2012
      Feb 16, 2012
      Mar 19, 2012
      May 17, 2012
      Nov 20, 2012
      Spt 1, 2013


 
To Order
Call Us Toll Free
1-888-445-8375


We will Phone You
On Our Dime!
At Your Time!
Click Here
to Request
Call Back

Includes
International Visitors



Visit our New DuncansOnline
Store Site

 

 


Online Live Chat

Give us a try! We are ready to help!!

 

Remote Accessing FAQ

Caution - Bumpy Road Ahead!!!

This is not easy and straight forward stuff to learn and master, especially if you have never done anything like this before. All of us have frustration in this area!

Just to make you feel better, there are thousands of 14 year olds all over the world who have solved these issues trying to make their game servers work on the Internet so they can play for hours and hours with their friends in many countries. Finding a 14 year old with experience to help you is really not such a bad idea.

We will help.....but it is best that you become at least a little familiar with this before you ask us for specific support

Read this all over...experiment...take a break...come back and review it...take a break...repeat process.

The "taking the break" part  is actually the most important part of being successful

There is a direct relationship between your sense of frustration and your ability to be successful.

The higher your frustration the less likelihood for success!!

John Duncan

PS. Try Googling "remote accessing"..."IP forwarding" "Port Forwarding".....to find tutorials....

Try YouTube with keywords for more tutorials.....

Here are some.....Click Here

Check for specific steps at the bottom of this page!

Three Remote Accessing Hurdles

Hurdle #1 - IP Forwarding  - Setting up a Dynamic Domain!

How to Realize Remote Viewing over Internet of Cameras
when you have a  Dynamic or Changing IP address.


ADSL and Cable Internet ISPs assign a temporary public dynamic IP automatically once you turn on your computer. This brings on some difficulties in remote viewing. A user can apply for a dynamic domain name, download a dynamic domain client program, and run it. There are many websites which offer free dynamic domains. 

Having a dynamic domain means the user need not to remember or look up that dynamic IP any more.

You set up the dynamic domain at no-ip.com free of charge.

Then you install a small client program on your camera server. That client program checks every 15 minutes for the current IP address it is using, and it sends that IP to the dynamic IP domain name which in turn forwards any enquiries to the current IP of the camera server.

After that it does not matter that the IP of the camera server changes, because the client program is constantly updating the current IP to the dynamic domain you have set up.

To look at the camera server you ask your browser or remote access program to view the dynamic domain.

Example: If you selected "yourname" as your dynamic domain name, then you would connect to  http://yourname.no-ip.info

                                                   (email exchange)

Problem
I called my internet provider, I have a dynamic IP address.  In order to get a static IP through them it will cost $49 for equipment and $89 per month for the service.  Please tell me there is a different way to get around this.

Solution
Funny thing you mentioned this, because no-ip.com has an article on exactly that problem.

http://www.no-ip.com/support/guides/remote_access/setting_up_security_camera.html

The article in question is for their plus service which costs money, but
it isn't required as you can choose to go with one of their free domains
like camera1.no-ip.com instead of camera1.yourownname.com

Basically what you do is create a free account, add a new hostname like
"camera1.no-ip.org" as an A Name record and tell it to point to your
current IP.

Then head over to their downloads section

http://www.no-ip.com/downloads.php?sid=8dce686ef8a29787b9d7e66ec1e2e9f6

Download the Windows Client and install it and when it starts up it will
ask you for your email address/password.  Once it logs in it will show
what hostnames you have available in this case "camera1.no-ip.org" and all
you do is put a checkmark beside it and say update my current IP and it
changes the A name record to whatever your current IP address is.

This program has the option of running as a windows service so that after
the initial setup it will automatically update the IP every time it
changes. The initial setup is really the only time the user needs to set stuff up.


To ping ---  click on start, then run, then enter the word  command  in the dialogue box and press enter

You will open a DOS like window.
At the prompt, enter         ping mydynamicdomainname.no-ip.info      and press enter

The ping program will show you the IP of your dynamic domain and therefore of your camera server.


In addition, and as a back-up, we suggest you install VNC on both the camera server and your remote system, so you can go in and see what IP address the camera server is presently using. Usually if you do not reboot the machine, it will hold.

Here is a program you can install on your camera server that will give you it's IP.
 
http://whatismyip.com

This will also work, but does not provide the automatic update of a dynamic change in IP address of the camera server that no-ip.org provides.


Static vs Dynamic IP

The difference between a static and a dynamic IP address boils down to one fact. A static IP never changes, while a dynamic one always changes.


Our Comments

Of course, the way around a dynamic IP address is to set up a dynamic domain. Check out www.no-ip.org for more details. Also, please read our notes above for additional information.

Published by lockergnome


Hurdle #2 - Port Forwarding 
(Applies only if you are using a router)

There is a second hurdle to jump over when you are trying to access a camera server over the internet. Most of the time the camera server is behind a router.

The router assigns an IP to the camera server, just like it assigns an IP to the other computers it is feeding to on your network. That way, each machine can have it's own internet experience.

As a result of this, your camera server now has an IP address that is not accessible from the internet.

The solution to this is to forward the ports for the program to your router. Each router has software that allows you to do this.

In the case of DICO 800 the ports are 911(Video), 912(Audio))

In the case of PICO 2000 the port is 1999

In the case of our 60 Frames per Second 4 Port Card - DVR program uses TCP ports: 80, 9000, 9001, 9002. So, ports: 80, 9000, 9001, 9002 must be forwarded

In the case of Security Eyes the ports are 7000 and 80

PortForward.com - Free help

http://www.portforward.com/routers.htm

Here is a web site with with a large list of routers and firewalls. These are the devices that they have written support documents for. These documents provide step-by-step guides on how to setup port forwarding. Their ultimate goal is to have a write up for every hardware router and firewall available and instructions for every application that Internet users have difficulty getting to work through their router or firewall.

Here is a link to a manual that tells you how to set up Security Eyes with your router. This is useful to read, even if you are not using Security Eyes, just to get the idea of how port forwarding is done.
 

Remote Connection Manual

 

Hurdle #3 - Firewall Considerations
One last hurdle that you may need to overcome is your firewall setup. Here is a link to a manual that tells how to configure your firewall with Security Eyes. Naturally the same considerations apply to PICO, DICO and PySoft cards.

 

Windows XP SP2 Firewall Configuration

 



Playlist of 9 Videos on CCTV Networking
From one of our Better Competitors - Hats Off to ApexCCTV.com



Port Forwarding Tutorial

This is a tutorial showing you how to open up holes in your firewall so you can use certain applications or make servers for games like World of Warcraft, Garrys Mod, Counter-Strike Source.


Our Comments

Even though this video is directed to gamers, the principles and procedures are the same for someone wishing to set up a camera server for surveillance

The actual ports you need to forward will depend on the Surveillance program you are using. Check the Help section of your Capture Card Program or the manual. The ports that need to be forwarded will be explained in the manual.

The programming of your router will vary depending on which router you have. One thing you can always do is phone the Technical Support phone number for the specific manufacturer of the router you have. Example, call D-Link Technical Help. Google the manufacturers website to get the number. Also Google the router model number to find the online manual.

Published by  

General Utilities


How to Determine an IP Address of the System you are Using.

CheckIP.org - IP Check Tool - www.checkip.org

Finding your current IP can sometimes be a challenge.

Who has time for opening up networking control panels or logging into a router configuration page?

This link provides an accurate reporting of your current IP address.

Click Here


CanYouSeeMe.org - Open Port Check Tool
www.canyouseeme.org

This website will serve as a free utility for remotely verifying a port is open or closed. It will be useful for users who wish to check to see if a server is running or a firewall or ISP is blocking certain ports.

Background

Most residential ISP's block ports to combat viruses and spam. The most commonly blocked ports are port 80 and port 25.

Port 80 is the default port for http traffic. With blocked port 80 you will need to run your web server on a non-standard port in conjunction with a port 80/web redirect from No-IP.com.

Port 25 is the default port for sending and receiving mail. ISPs block this port to reduce the amount of spam generated by worms on infected machines within their network. If you need to send legitimate email and your ISP blocks port 25. Consider the solutions from No-IP.com.

Open Port Check tool is a free tool provided by No-IP.com. If you are having problems with your ISP blocking ports including port 25 and port 80, No-IP has a solution.

IP Check Tool - Free Dynamic DNS - Port Check Tool

Free Port Scanner Program 


Set Server to Static IP

IP Addresses are like telephone numbers on a network. They enable machines to talk back and forth on a network easily and dictates how and where packets are delivered. If you're running any type of server on a network, you'll need to create a static IP address and configure port forwarding in your router. This video details the steps required to create a static ip address.


Our Comments

This video is useful to establish an unchanging or static IP address between your router and your camera server, so in case there is a power outage, when you router and computer(s) come back up the router does not assign a different IP address to your camera server. This would play havoc with your remote accessing stability.

This is a different problem than the changing IP address of your router. That problem, the problem of the router having a dynamic IP can be resolved by setting up a dynamic domain. See notes above.

This is particularly useful for camera set-ups in very remote areas like cottages where continuous power reliability is poor

Published by  

How to Extend the Range of your Wireless Router

 


Specific Steps - Under Construction

Are you ready to start? Have you watched the videos, googled remote accessing tutorials and read our FAQ above a couple of times?

First. Lets get the camera server to be viewing from a computer on your local area network first. This means, the camera server and the remote computer will be on the same side of the router. On your local area network

1. Find out the current IP address assigned to your camera server by your router. Sitting at your camera server, click start, then run, enter the word Command in the blank entry bos (or cmd) press enter and get to a DOS prompt.

Type in IPCONFIG and press enter.

The computer should report a number to you like 192.168.XXX.XX

That is the number you need. Write it down!!!

2. Now go to the computer on your local area network that you will be using to view your cameras on your camera server.

Depending on which viewing program you are using, you need to enter that IP number into the viewing program.

So, for example, if you are using Internet Explorer, (your camera server program has to be browser viewing enabled like AVerMedia, Geovision, Blue Iris etc.) fire up your browser and enter

http://192.168.XXX.XXX

You should be able to log on and access your cameras this way. Make sure the camera program on your camera server is running!!!

If you have PICO 2000 running on your camera server you need to install the client program called the PICO Intelligent Remote Module on the viewing computer, launch it and enter that number into it. The Intelligent Remote Module acts like a browser. We call it a set of binoculars....It allows you to see your cameras from a remote location.

Successful? Great!!! Now is a good time to take a break now!

If you are not successful - Try Pinging your router IP.

If you can not Ping it...stop....you are doomed to fail....you must deal with this issue first.

more to come - under construction

 

Do not attempt the next step until you have the first step working!

Now we will try to access it from a computer working from the other side of your router.

First, you need to realize that number you got in step one will not work on the other side of your router. It is the router that assigned it....so there is no way you can get to it from a remote location until you do something called Port Forwarding.

You need to determine the IP number assigned to your router.  Using any browser on a computer sitting on your local area network and type in

http://whatismyip.com

This way you will learn what is the IP number for your router, asigned to it by your Internet Service Provider. It will be a number like 24.72.45.106

It WILL NOT BE a number like 192.168.XXX.XXX. That range of numbers is specifically used by routers of every make and kind to grant sub IP's the computers on a local area network.

Try Pinging your router IP.

If you can Ping it you are well on your way to being successful

If you can not Ping it...stop....you are doomed to fail....you must deal with this issue first.

more to come - under construction

GaryA Remote Accessing Project

Visit our New DuncansOnline
Store Site


Visit our New DuncansOnline
Store Site

 

Hit Counter