I cannot use IP Installer to find the Network Camera.
1) Reason: The power is not plugged.
Solution : Please check the power is plugged correctly.
2) Reason: Does not select the unit you want to install.
Solution : Select the MAC address of the product in IP Installer
like following.
3) Reason: The Network does not work
Solution : Open a DOS prompt and type "PING" 127.0.0.1" to see if
any response is back. If not,
the network has problem.
4) Reason: The IP is invalid.
Solution : Open a DOS prompt and type "PING Assigned IP Address " to
see if any response is
back. If yes, please switch other IP instead.
5) Reason: Multiple networks with the same address installed in users'
PC or notebook
Solution : Open a DOS prompt to run IPCONFIG to list all network
interface and see if any conflict
among those network interfaces. In such case, change
the sub-network/IP addres of
unused network or just remove it.
I cannot install the Network Camera
1) Reason: The
power is not plugged.
Solution : Please check the power is plugged correctly.
2) Reason: The network does not work.
Solution : Open a DOS prompt and type "PING" 127.0.0.1" to see if
any response is back. If not,
his or her network has problem.
3) Reason: The IP is invalid.
Solution : Open a DOS prompt and type "PING Assigned IP Address " to
see if any response is
back. If yes, please switch other IP instead.
Is the device using DHCP to get IP address, or using a fixed IP address?
You can visit the
configuration -> network page, where if the check item in the first line
"reset the IP address at next boot" is checked, it means the device will
try to get new IP address
via DHCP. Otherwise it means it uses the fixed IP address.
I cannot find Network Camera after rebooting.
1) Reason: The
assigned IP is not fixed.
Solution : 1.Launch the IP Installer or installation wizard again
2. Check the "Use this IP whenever system boots"
option.
User can type "PING" command to awaken IP.
2) Reason: Enable the "Reset network at next boot" option in network
page of configuration.
Solution : Uncheck this option before reboot.
3) Reason: User forgot the IP Address.
Solution : Execute the factory setting. Please refer to the user
manual to review the detail
information.
