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      Nov 15, 2011

      Dec 15, 2011
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"Shipping from China is faster and easier than you think!"

We are International Resellers
We are Really Good at Exporting Our Products
Here is Why!!!


How Fast Can I Get My Order?

How Are Goods Shipped?

Receiving Your Delivery

Shipping Costs


Returns & Refunds

Small Print

Chinese New Years Holiday

Q and A about Holiday

You don't need to be an nervous about buying a product from DuncansOnline that we ship from our China warehouse......... we are "ever present" to help you all the way.

We have been shipping to our online customers all over the world from China for more than eight years.

We have had more than 30,000 successful shipments, and to be honest, apart from the very occasional unexplained delays. we can not remember the last time a shipment was lost or arrived damaged in transit. We have never had a customs problem we were not able to resolve quickly.

All our shipments from our China warehouse are sent out with a tracking number.

Our toll free lines, on-line chat, Skype and convenient and extended hours of operation assure you that someone is always there ready to help and serve you speedily and effectively.

Besides, we know how to speak ChingLish!!! We have years of experience in dealing with the Chinese manufacturers and Exporters. We know how to "talk their language" and get things done.

We want to be your China Connection!

Once you complete your order payment, we'll ship the goods out to you typically within 1 business day (see "Shipping Speed Report" below).

The goods are shipped to you by Air directly from our warehouse in China and arrive in just a few days.

You will receive the professionally and securely packed order right at your doorstep.

      Successful Delivery and Installation is Guaranteed.

DuncansOnline China Warehouse Shipping Speed

Thanks to having our products in stock in the warehouse, ready to go!

How Fast Can I Get My Order?

The time from when you pay, to the time when you receive the goods, is typically 14 days.

Order processing, warehouse picking and packing, and dispatch: same day or 1 business day for orders up to 50pcs.

You can arrange faster shipping times by emailing us to quote you for the additional DHL, UPS, EMS or Fedex shipping costs to upgrade you to a faster service.

         Current delivery times for different express companies:

Most of our items have the shipping price included in the selling price. 

The default class of service is International Registered Air Mail. It takes 1-2 days to pack and ship the item from our Shenzhen warehouse, in mainland China. Then the order is brought by land to customs in Hong Kong, a journey of just a couple of hours. It may spend a day or two in Hong Kong customs before it is put on a plane to go to your Country's main Post Office Distribution Center.

In total and on average, delivery times will normally range from 8-14 days.

DHL, UPS, FedEx, and TNT: 2-5 days to deliver. (Please email us for the EXTRA cost to send your shipment to you this way.)

EMS: 4-6 days to deliver. (Please email us for the EXTRA cost to send your shipment to you this way.)

If you need help tracking your delivery, or have concerns about a delivery time, we'll be on hand to answer your questions. Use our free lines, on-line chat, Skype or just plain email us.


How Are Goods Shipped To Me From China?

We'll ship your order to you by registered air mail. We ship to the entire world this way. Delivery is normally 8-14 days.

For faster shipping, the choice of FAST courier varies according to country, but most countries currently have a choice of some or all of: DHL, FedEx, and UPS. (Please email us for the EXTRA cost to send your shipment to you this way.)

EMS and TNT are also available for certain countries. (Please email us for the EXTRA cost to send your shipment to you this way.)


Registered Air Mail
After your shipment leaves from the DuncansOnline warehouse in Shenzhen, China, the shipment goes to the airport in Hong Kong or in Guangzhou, and then it goes to your nearest major logistics hub. From there the goods are delivered by the local Post Office truck.

Import / Customs:
Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, DuncansOnline will assist you fully. Any local sales tax or import duty will be calculated when your goods enter your country: in most cases there is nothing to pay, but if there is, you simply receive a small surcharge bill when you receive the products.


Receiving Your Delivery

  • We guarantee your order will be delivered successfully.
  • Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.
  • It is essential you provide a full, accurate shipping address, and a valid delivery phone number.


How Much Does Shipping Cost?

Most of our items have the shipping price included in the selling price. 

DuncansOnline ships to every country

For faster shipping, the choice of FAST courier varies according to country, but most countries currently have a choice of some or all of: DHL, FedEx, and UPS. (Please email us for the EXTRA cost to send your shipment to you this way.)

EMS and TNT are also available for certain countries. (Please email us for the EXTRA cost to send your shipment to you this way.)


Worldwide Shipping and Legality

  • We offer shipping worldwide to almost all locations on the planet.
  • Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print of the Chinavasion terms and conditions, which you are agreeing to at the point of placing an order.
  • Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.
  • Speak to the Chinavasion Customer Support Team if you need more advice about taxes, shipping invoices and paperwork, and customs declarations.


Returns and Refunds

  • All our products come with an Industry Leading 24 month warranty.
  • Fewer than half of 1% of all DuncansOnline  products have any warranty or quality issue.
  • In the unlikely event there is a quality defect that causes the device to be unacceptable unusable during the 24 months after shipping from our warehouse, we will accept a return. Returns will be shipped to either our International Head Office in Canada, or direct to our warehouse in China. This will depend on the item or on your country. For example all items less than 4 pounds shipped to the North American continent are to be returned to our Canadian address. When we receive the goods we will either repair the item, or offer full credit towards ordering a replacement.
  • If you experience any problem with a product bought from DuncansOnline, contact us first and we will do our best to advise you. Any returns must be discussed with us in advance, and authorized so they are sent back to us with an Authorization Number.
  • In the event of any returned goods where you are requesting a repair / credit under warranty, your shipping costs returning the products to the DuncansOnline are payable by you.

Physical damage to a product caused by the user; opening products up, e.g. to repair or modify components; or flashing the firmware or using non-approved software - invalidates the warranty.


Read The Small Print!

  • Read the item description carefully! We will ship you whatever you order. Although we do assist you by manually checking all orders to screen possible region / compatibility inconsistencies, we can not accept returns of products which were simply mis-ordered by you.

    If you are in an NTSC video color region, don't order PAL products for your market. Check if your country's networks will match the GSM frequency bands of Cell Phones you are ordering. If the driver's seat is on the left, don't order left side passenger sun visor Car DVD Monitors! Duh!
  • Additionally, there are some (cool) types of gadgets including for example (but not limited to) radio signal jammers, high powered lasers, and could-be-considered-medical products like e-cigarettes, that are not legal (booo!) to import into certain countries.

    As the buyer / importer it is entirely your responsibility to find out in advance of placing your order whether your ordered items are subject to import restrictions. DuncansOnline will ship you whatever you order, so we do not accept liability in the case of failed delivery of goods, where they have failed to clear your country's local Customs - either in cases where the goods are turned back, or in cases where the goods are seized. In addition DuncansOnline is not responsible for informing you of possible import restriction issues before or after purchase.
  • We will not be responsible for any damage that may be caused on your computer, console, or other hardware / software during / related to installation of any of our products. We not be liable for any damage or personal loss due to incorrect installation of our products.
  • Delivery time: If there is a possible delay due to the warehouse being out of stock, we'll contact you by email to discuss sending out your order in separate shipments, changing products, or other options. Larger orders that exceed our stock may take up to 1 week longer to send out, as we have to order from the factory. In such cases we will contact you about any delay.


Chinese New Year 2012: Year of Dragon

Chinese New Year is also known as “Spring Festival” in Chinese. Similar to how Christmas is important to western culture; the Chinese New Year is THE most important period in Chinese calendar. For it marks the end of winter, and signals the beginning of a new lunar year.

Chinese people start to clear out all the old dust around the house in hopes of getting rid of misfortunes and bad luck of the past year and welcoming good luck and happiness.

It is also the time for Chinese family to gather for their reunion celebration.

2012 dragon New Year

The traditional spring festival is a 15 days celebration that starts from the first day of new lunar year, and ends with “lantern festival” day on the 15th.

Chinese New Year 2012 marks the beginning of the year of “Dragon”, which symbolize prosperity, wisdom and power. According to Chinese astrology, people who are born in the year of dragon are smart, self-motivated, and independent. They are unafraid of challenges, and willing to take risks, but their passion sometimes will make them feel exhausted.

Because Chinese New Year is also a consecutive 9 days of public holiday. DuncansOnline Shenzhen warehouse will be closed from January 22nd to January 30th. Please note the following important dates for your order process and delivery:

(EST) 12 PM 16th January: This is the final cut off time for all normal order processing and delivery. Any order placed pass this cut off time cannot be guaranteed to ship before the Holiday shuutdown..

17th January to 30th January: DuncansOnline can only provide partial services for certain couriers and class of orders. Please expect a delay in order processing and delivery.

31st January to 7th February: Our Shenzhen office/warehouse is fully operational with all staff back to work. However we will need some time to clear the backlog orders.

7th February: All things back to normal, and Happy 2012.


Q and A

What can I do to avoid this period?

For our installers, the best way to avoid the frustration is to stock up everything for 1 month by mid January, so you will not need to place another order until everything is back to normal.

How long can I expect the delay/disruption to last?

Delay can last as long as 15 days.

What should I do if I am not happy with the delay or other complication caused by the Chinese New Year period?

Customers who get caught by delays in this period and wish to cancel or change their orders will be given prompt refunds or other assistance as fast as possible.

Will some products become not available during the Chinese New Year period?

Yes, there will be some products that are sold out and no longer available until we restock again in February. DuncansOnline has always been frank and honest about our stock, and we will not take any orders of "fake" stock.




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