Visit our New DuncansOnline
Store Site

Visit our New DuncansOnline Store Site

Call Us Toll Free at 1-888-445-8375 To Order 
PayPal/All Credit Cards Accepted

Visit our New

Store Site

Live Chat Page

Visit our YouTube Site

Visit our YouTube Site

Home Page

Sales & Support

     Lens Compare
     Remote Access
     ActiveX Controls
     Make Screen Shots
     IP/Analog Scrn Shts
     PICO/Blue Iris/DVR
     Shipping from China
Store Pages
Shipping Times

   eBay Change
   Contact Us


      Nov 15, 2011

      Dec 15, 2011
      Jan 25, 2012
      Feb 16, 2012
      Mar 19, 2012
      May 17, 2012
      Nov 20, 2012
      Spt 1, 2013

To Order
Call Us Toll Free

We will Phone You
On Our Dime!
At Your Time!
Click Here
to Request
Call Back

International Visitors

Visit our New DuncansOnline
Store Site




                            Return Instructions                                               

All returns MUST be pre-authorized with an RMA #.
Any returns sent without this number are without pre-authorization and will be refused.

Your RMA# is    RMA#

The RMA# must be written CLEARLY on the OUTSIDE of the package of the item to be returned.

Return Comment
A comment must also be CLEARLY written on the OUTSIDE of the package,
next to the RMA#, e.g. "Return for Warranty Repair" or "Return for Warranty Replacement"

Your comment should read  "Return for             "

This comment must be written CLEARLY on the OUTSIDE of the package of the item to be returned.

Please pack the item properly.

Be sure to insure the package you send to us......this way, if it is lost you will be covered.

A computer entry that states the item is delivered is NOT ENOUGH as the delivery man can leave the parcel outside our door and it can be stolen. In case this happens our signature is required for proof of delivery.

The return must be mailed.

Our Address is

DuncansOnline - John Duncan
2901 Victoria Avenue, Townhouse E
Regina, Saskatchewan
S4T 1K8


1275 Halifax Street
Regina, Saskatchewan
S4R 1T7


Caution - Do NOT return ANY shipment to us by UPS or FEDEX 
These carriers require special brokerage and handling charges to be paid for shipments coming into Canada. We are NOT SET UP with them to act as our brokers.

We must refuse any shipments sent to us this way.


Please mail the item cheapest surface mail - no insurance or tracking is necessary.

The cost of shipping rate will likely be $5.00 or less.

Please email us when the item is shipped to us.

We will replace the item "without waiting" for your return to arrive.

As soon as you have mailed the item to us, confirm this to us by email.

Please also confirm the return mail cost. We will not only replace the item right away, but we will also reimburse you for the return mail charge (less than $5.00) upon receipt of your item, and after we have confirmed that it is defective.

This return authorization is granted for a 30 day period. If we have not received an email from you that the return has been sent to us within that 30 day period the authorization is canceled.

Don't Forget - Please email us when the item is mailed to us.



Returns to us from all other Locations

              We will send you specific instructions for returns from outside North America.