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      Nov 15, 2011
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      Jan 25, 2012

 
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Link to PICO Version 1.8 Help FAQ

---

Version 1.9 and 2.0 Help

These are Licensed Versions
Please click on our Online Live Chat Button
For Instant Free Support

BETTER Support than a Local Retailer

Remote Manual

Click Here for the PICO 2000 v1.9 Remote PDF Manual
The Remote Module manual comes included with the download of the Remote Program.
The Remote Module download contains two files, the installer and RemoteModuleQuickStartGuide.pdf
which is the manual for Remote Module. It is a regular PDF file which opens with Acrobat Reader.

Server Manual - Main Program Manual

The Server manual is installed with the application and
can be accessed by hitting F1 while the software is running.

Click Here for the PICO 2000 v1.9 Manual

IMPORTANT: The manual is a chm file.... this is a compiled web page format.

There are security issues that Microsoft has encountered with this type of file, so depending on what Security Fixes you have installed on your computer, you may have trouble opening the file.

Here are the adjustments you will need to make to view the manual.

Opening a *.chm file

Warning If you are prompted to open or to save a .chm file from a Web site, you should do so only if you need the file and if you trust the Web site that is providing the file. (You can trust us!)

In the File Download dialog box, click Save, and then choose where you want to save the .chm file. Then, use one of the following methods:

Method 1

1.	Double-click the .chm file.
2.	In the Open File-Security Warning dialog box, click to clear the Always ask before opening this file check box.
3.	Click Open.

Method 2

1.	Right-click the CHM file, and then click Properties.
2.	Click Unblock.
3.	Double-click the .chm file to open the file.

 

Additional Help FAQ's we are learning about PICO 2000-1.9

Hyper-threading

The Intel Celeron 2.66G, I believe, supports hyper-threading. I recommend that hyper-threading be disabled in the BIOS of these systems as our software was originally written and performs better on single-core/non hyper-threaded CPUs.

System is Locking Up

Question: I successfully downloaded and installed Pico 2000 v1.9. It appears that the drivers installed correctly. I have no Exclamation or Question marks in my Device Drivers and I see                   installed under sound ........  however, when I try to launch the Pico 2000 program my system locks up.


Answer: Regarding the system that is locking up, please let me know what version of Windows you have installed and whether just the PICO2000 software is locking up or Windows itself locks up when you try to launch the PICO2000.

It may be a driver problem that is causing this, especially if you have other software installed previously.

Please try and download btinstaller.exe from here:

http://prdownloads.sourceforge.net/btwincap/btwdmdrvinstaller5.3.8.zip?download

Run this on your PICO2000 machine. This third party application will give you two options - to uninstall all drivers or to install their open source driver. First choose the uninstall option. When it completes, reboot the PC and run the application again this time choosing to install their drivers. Reboot again, you may have to re-install the PICO2000 software at this point.

Installing a third party driver like this one will not affect the PICO2000 application as our software uses it's own proprietary driver to access the capture cards, the above procedure is just to remove the old conflicting driver and replace it with the third party version so that Windows will not complain about a hardware device with no drivers attached in the conventional way.