FAQ

Live View
from Taiwan
12-14 hours
ahead of
North America
(UserID: Guest, no password)

updated on September, 2003


Installation related and general questions

 

1.0.   GV250, GV600, GV650, GV800, GV1120, GV1240, GV1480 cards, if installed onto motherboards with VIA chipsets, will generate unstable clocking. These models use the "Hint" chip set for PCI bus control, and this Intel Hint chip set conflicts with VIA chip set. Therefore, please avoid using motherboards with VIA chipsets. Motherboards with Intel chipsets are recommended.



DRAM is another factor that affects the performance of the card. We suggest using SDRAM, if not, then use DDR RAM or RAMBUS RAM.

We recommend any AGP video cards that supports DirectX 9.0 and above. Some motherboards have on board VGA chip set that cannot support overlay display mode. If you plan to install our GV-DSP card (Real-time display card), or to use the full screen video mode (display videos from cameras only) on these motherboards, then you can't see the image on screen. You can get around to this by installing an Direct X version 9.0 and above VGA card on the AGP slot.

As for CPU, you can use Intel, AMD, Celeron, etc.

Please go to this web page to see samples of computer configuration.


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1.1.    Please find and delete the following files from your Hard Disk prior to installing the new hardware:

• gv*.*
• agv*.*
• oem*.inf and oem*.pnf . These files come in pairs. To make sure you delete the right ones, please open up these files with note pad to check and delete those that are for Geovision.
• geo*.*
• bt*.* (for much earlier versions 4.3 s/w)

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1.2.   This problem comes up if the installed software drivers were wrong or the motherboard not compatible.

 

1. GeoVision uses the "BT878" chip set that is used by lots of other capture card; or video card with capture capability. If your computer has those cards installed previously, Windows most likely would erroneously assigned the wrong driver to GeoVision. In that case, please re-install the appropriate drivers from the GeoVision CD-ROM and your problem will go away. Different versions of GeoVision cards use different drivers. To make sure you are using the right drivers, please check http://www.remote-security.com/gvupdate.htm for hardware and software compatibility.
2. Below give you a sample installation based on older version GV800 drivers:
   
   
   
   There will only be three audio and three video drivers similar to the above for GV750, two of each for GV650, one of each for GV600, GV250, GV150.
    

   When you look into the details of the audio and video drivers, you should get the attached:
    

   
   
   
   
   If you cannot get the above drivers installed, there must be some older versions of software in your computer that you need to delete.
   
   Following are steps to uninstall old drivers from your computer:

   • Delete all GeoVision application software using "un-install".
   • Go to Windows Explorer, find and delete the followings: gv*.*, agv*.* , geo*.* and also oem*.inf, oem*.pnf. Be careful when you delete oem*.inf and oem*.pnf files. Open up the oem*.inf file with notepad, and see if those files are for GeoVision. Delete those and the corresponding oem*.pnf file that are for GeoVision.
   • Take the GeoVision card out; turn on the computer once without the card. Double check if there are other video capturing devices in the computer, especially those that usually comes with the video card (such as ATI, Matrox...) Un-install those capture devices and software away.
   • Install GeoVision and turn on the computer. If you have deleted all pertaining files, when Windows start up, it will advise you that a new hardware is found and will ASK you where to look for the driver. (***If the computer automatically assign a driver for you, be very careful: that means some old files are not erased yet, or some other BT878 related capture devices are still in the computer, and there are chances that the computer assigns the wrong driver for you. In that case, go back to steps 2 and 3 again. ***) Direct the computer to the GeoVision software CD, driver folder, and make sure you point towards the right driver, based on model no. (e.g. GV250, GV800, GV600, GV1480) and hardware version.
     
      
3. If going through the above procedure does not help you, then, your computer motherboard may not be compatible with GeoVision. Please check FAQ question 1.0 on motherboard compatibility list.

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1.3.    For wavelet compression, Please download the attached patch file (ir50.exe) , Indeo video 5.1 for Wavelet compression. This patch file is applicable for Windows XP-SP1.

Wavelet (Intel Indeo) CODEC:



MPEG4 CODEC:





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1.4.    When GV-Series system is running, the system will automatically detect video source functionality and availability. If there are no video source plugged to the card, then the system will send out a beeping warning sound.

To avoid these beeping sound you may go to camera Start/Close from "Camera / Audio Install", and disable image channel for the unused channels. Please refer to the manual for more detail.



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1.5.    If there are multiple disks you've selected to record the data, once the first drive free space becomes
less than 500MB, then the recording will jump to the next one, and the next one, and so on. If the second doesn't exist,
then the program will start to recycle in FIFO(First In First Out)sequence.

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1.7.    Every time you run the GV application it'll send a code to detect the network status if one of the network server is enable. If your GV-system is not connected to the network then it will show "Send ()Em Err code=10065" message. This message is already taken away in version 5.1.



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2.0.    If you are using Internet Explorer or Netscape Navigator, make sure JavaScript and Java
capability on your browser is enabled. If you are not using either of the above listed
browsers, make sure it supports JavaScript or Java.

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2.1.     Please make sure the GeoVision camera input ports are "activated" and "show" is checked on the GeoVision software. Please make sure that the first two ports are connected with active video. Then, you can connect other ports at random. If the first port is not connected, you might not be able to view video from other ports at all. If the second port is not connected, it might take longer time to view videos from even numbered ports, i.e. ports 4,6,8,10, etc. However, once you are able to view the video on any ports, they will act "normal" from there onwards. Motion detect works immediate and fine.

Other things to check are:

• if the card is GV650 or 750 or 800, please make sure the motherboard does not have VIA chip set,
• please check your video card compatibility, as on FAQ2.2,
• please make sure your video input is strong enough. Try with a VCR or Camcorder,
• please check your camera to see if there is any need for adjustment and alignment, and that there is power to the camera,
• if you are using the new GV600 card (hardware version 2.08 or 2.08A and later), please use version 5.301 or later software.
• if your computer uses hyperthread function, please use version 5.302 or later software.

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2.2.     If you disable the "Enable full screen mode" feature in the configuration manual, your video should be OK. In order to use the full screen mode (display videos from cameras only, no hot buttons), we recommend you choice of any AGP video cards that supports DirectX 8.0 and above. Please click here for models of tested video cards from the factory.

If you are using on board video chip, they cannot support overlay display mode. You can get around to this by installing an DirectX version 9.0 and above VGA card on the AGP slot.



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2.2.     GeoVision has released patch files to fix the bugs and cure the symptoms. The patch files will update your ViewLog and EZViewLog programs to Version 7.0.7.0. Download the patch files to your computer. Run Update_ ViewLog-V7070.exe and follow the on-screen instructions to install the patch files to your system folder.

click here for patch files in English. Plesae make sure you use PKzip to unzip. If you use windows to unzip, you may lost a few files.

click here for patch files in French. Plesae make sure you use PKzip to unzip. If you use windows to unzip, you may lost a few files.



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3.1.     GeoVision supports the following PTZ cameras:

1. ILDVR Speed dome SD180B and 180C
2. Canon VC-C3, VC-C4
3. Pelco P(Spectra series) / or D-protocol
4. Ademco (Jupiter)
5. Lilin (PIH-7000, 7600, 7625)
6. DiGiDome (DOH-240)
7. DynaColor (D7720, D7722)
8. Panasonic (WV-CS850, CS854)
9. Sony (EVI-D100 D100T)
10. Kalatel Dome *use KTD-312 and KTD-410 Converter as RS232 to 422 converter
11. Mintron (54G2AHN/P)
12. Samsung SPD-1600, SCC-641, SCC-643
13. Hi-Sharp (HS-CC600) (use Pelco-P protocol at 9600)
14. Elitar (EL-PT830)
15. JEC (EL-PT830) (use Pelco-D protocol at 4800. Not supported are AUX, Frame scan and Random Scan)
16. Sensormatic ultra IV
17. PTZ for I/O

You can install these cameras to the GV-net using the following method:

1. Connect the PTZ camera
   
   
   
    
2. Select PTZ dome device by using [PT Speed] drop down menu, then, click activate option. Please make sure that the baud rate and camera address is right. If you have more than one PTZ dome installed, then, each one should be activated individually.
   
   
   
    
3. Start PTZ control panel and use the [addr:] drop down menu to select different PTZ dome you wish to control:
   
   
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   4.1.    This question is specifically asked by customers in USA. While GeoVision system
   support most of the major modem manufactures (with ROCKWELL, ZyXel, Lucent
   chipest), there are many other models that the customer can choose from market. Following
   models have been reported also working well with GeoVison system.
   
    

   External Models that handles hot line alert

   Use ZyXel or Luncent chip set

   • Smartlink modems by Archtek.com.tw (www.microbytes.com)
     
      
   • ZyXel Omni 56K Modem
     
      
   • Lemel MD-56K Modem
     
      
   • Apollo External Fax Modem (Computer Assosiates)
     
      
   • Aztech 56K External Modem
     
      
   • DSI (Digicon Systems) DI3635-1 with Creative Modem
     
      
   • DSI (Digicon Systems) DI5655-1 with Creative Modem
     
      
   • Pine Group FM-3711 Modem
     
      
   • Rockwell 6793 PCI Modem
     
      
   • Triplex Spade2 Dual Mode Modem card (PCI card)
     
      

   
   
    

   External, Modem to Modem

   • Genuine Dragon-FU V1.2
     
      
   • Lemel md-56k_modem
     
      
   • Zyxel omni 56K
     
      
   • Apollo Fax modem 56K
     
      
   • Aztech 56K External modem
     
      

   
   
    

   Internal Modems

   • Lemel 56K PCI modem
     
      
   • Garnet 56K PCI modem
     
      
   • Triplex Spade 2 Dual Mode PCI modem
     
      
   • Pragmatic PCI modem
     
      
   • GVC F2000 PCI modem
     
      
   • Synnex Ham 56K PCI modem
     
      

   
   
   
   
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   4.2.    Use modems as recomended in answer 4.1.
   
   
   
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   5.0.    The default ports are listed at the second last page of the manual. Some of the common ones used by GeoVision software are:

   • TCP server: 3550
   • Multicast server (234.8.7.1 to 234.8.7.10): 3650
   • Broadcast server:6009
   • Active Server for GeoCenter: 20001
   • HTTP for webcam: 80
   • FTP for webcam: 21
   • Video server for webcam: 4550
   • Video output for webcam: 5550
   • Audio output for webcam: 6550
   • RPB server for remote playback: 5066
   • NOTE: all port types are TCP.

     For example, if you want to use webcam, you have to open up ports 21, 80, 4550, 5550, 6500.
   
     You can re-assign any of the above ports.

   
   
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   5.1.     Some cable and DSL service providers block out port 80 on end-users. The reason is, they charge a low monthly rate for end-users who do not host web pages (less traffic), and charge higher rates for ISP web hosting (higher traffic). To make sure end-users will not host web sites, they block port 80.
   
   If you want to start up the web cam server with GeoVision, 80 would be the default port. The first step is to contact your DSL or cable modem supplier to see if they would open up port 80 for you. If they do not allow that, go to GeoVision webcam server and assign a different port that is NOT blocked: e.g. port 81.
   
   
   When you call from remote, key in the address of your server and append with :81 For example, if your external address is 123.456.789.001, you type onto the web browser as 123.456.789.001:81 . In this way, you can get around to the blocked port 80 problem.
   
   There is a web site that can check your IP address and to "sniff out" all the opened ports under this IP. All you need is to start up your Geovision with the necessary network server (IP, multicast, webcast etc.) then, log onto http://myserver.org/portscan.asp . This web site will scan your IP ports and will advise which ones are opened. It will also advise you of your IP address.
   
   
   
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   5.2.    There are three scenarios for troubleshooting:

   1. For static IP address users: Most likely, you have full control of your router and firewall that are connected to the internet. All you need is to set up your router ports according to FAQ#12, log-on from remote with a JAVA enabled browser using your static IP address, and you will be able to see your jpeg or mpeg4 GeoVision video.
      
       
   2. For "fairly stable" dynamic IP address users: Most likely,you are using a cable modem or DSL. They are usually set up as if you are on a local network (your neighbors share the network). IP address changes only when routers are re-configured (typically when they add new subscribers.) This network has gateway and firewall to the Internet. Under this environment, you can call your network supplier and ask them to open up the ports as listed on FAQ#12. Moreover, you would have to be sure that you have tested your "dynamic IP address" to be correct. Then, you can try to connect from outside of your LAN using an JAVA enabled browser. If you have problems using a JAVA enabled browser to view the video, please trouble shoot following these steps:
      
       
      • Log onto the demo page from Geovision. Make sure you can see the video using JPEG and mpeg4. This verifies your browser works OK. (The Geovision demo site is on all of our Geovision web pages, their office hours are 12 hours ahead of Eastern time. So, try them in the evenings.)
      • If your IP address is NOT correct, you will get the message "IP address not found". Check with your network provider the right gateway and IP address.
      • If your IP is correct but your http port 80 is not opened, then, you will get a blank html page. Verify with your network provider to see if http port 80 is opened for transmission. If not, check on FAQ#5.1.
      • If you can see JPEG videos but not mpeg4 videos, and that you have verified that all necessary ports are opened, please check with FAQ#5.4. You would have to install a router with the NAT.

      
       

   3. For users where their dynamic IP address changes every time you log on: You would have to check with your network supplier whether they would open up the appropriate ports for you as in FAQ#5.0. Then, install a router and direct all necessary ports on FAQ#5.0 towards your GeoVision server. Use the DMIP (GVIP) service as listed in FAQ#5.3 (on the GeoVision manual), or subscribe to services like "www.no-IP.com" or e-mail to sales@easytek.net where they can get around to the dynamic IP problem for you. Easytek, GeoVision and no-IP.com put a sub-routine in your computer to check you IP address. Once it gets changed, it will send the changed message to their web page. They will track the change for you. Prior to log in, you check with GeoVision on your most current address. No-IP.com and Easytek would also provide you with a domain name type of web linkage, such as Easytek.net/yourcompany'sname so that that it will route you to the desired IP address.

   
   
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   5.4.    If you can view GeoVision JPEG videos across the web, but not mpeg4 videos:

   • Log onto the demo page from Geovision. Make sure you can see the video using JPEG and mpeg4. This verifies that your browser works OK. (The Geovision demo site is on all of our Geovision web pages, their office hours are 12 hours ahead of Eastern time, so, try it in the evenings.)
   • Please set up a port for the NAT (Network Address Translation). Lets assume that you have set up:
     • External IP address: 217.39.228.244 (Router or NAT IP address)
     • Internal IP address: 192.168.0.20 (your PC IP address, it can be something like 10.0.0.20)
     • Http port: 81 (for the NAT)
     • Video server port: 4551
     • Video output port: 5551

     Htm address and NAT addresses are required for different functions:
     
     
      

   • To set up NAT address, please do the following:
     • Assign port 81 on the router as in this diagram. Note: ports 80, 4550 and 5550 are assigned to local IP address 192.16.0.20 and ports 81, 4551, 5551 are assigned to 192.168.0.160.
       
       
       
        
     • Set Webcam http to be 81 in GeoVision
       
        
     • Set Webcam Video Server port and Video Output port to be 4551 and 5551 respectively. Set NAT IP address, in this case to 217.39.228.244.
       
        
     • After all setup is done, then use Web Browser (JAVA enabled) to connect, in this case, to 217.39.228.244:81.

     
     
      

   
   
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   5.6.    All configuration was completed as above, but the webcam does not show up through the browser:

   • Please reset your router. Some router will not take new configuration till they are powered off, wait for twenty seconds, and power on again.
   • Please turn off GeoVision application, and turn it on again. Enable webcam server and check your ports, IP settings. You may have to "autofind" your gateway IP address again to ensure things are OK.
   • Check you browser to see if it works OK. The best way is to double check with GeoVision's demo server at www.geovision.com.tw using "1111" as Logon ID and password. Another method is to check your browser webcam plug-in. Go to Explorer, please make sure it is version 5.5 and above, select "TOOL" menu, select "INTERNET OPTIONS", select "SETTINGS" button, and select "VIEW OBJECTS". Remove "WebcamX" or "LiveX control" plug-in and close all the Windows. Restart your Internet Browser again, and start up web cam. This will force the system to reload the latest version of "LiveX(5.4.0.0)Control" plug-in.

   
   
   
   
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GeoVision Technical Manual

V8

: GeoVision System Guide - V8

Step by Step Instructions & How To Articles

• How To: Use the Geovision Toolbar
• How To: Set up Audio Recording
• How To: Set up PTZ Camera Control
• How To: Set up Webcam Server
• How To: Configure Network Ports
• How To: Solve Can't Find Keypro - Windows 2000
• How To: Solve Can't Find Keypro - Windows XP
• How To: Backup Footage to CD
• How To: Geovision Recommended PC Specification
• How To: Set up XP Firewall
• How To: Set up Dual Screen Display
• How To: Connect to Geovision Webcam with XP Service Pack 2
• How To: Install GEO-MPEG4 Codec
• How To: Set Up Dynamic DNS for Webcam Remote View
• How To: Choose The Correct CCTV Lens For Your Camera
• How To: Set up EZ-DVR Motion Detection Recording
• How To: Backup Footage to CD - Using Version 6.1
• How To: GV-Net IO Wiring Guide
• How To: GeoVision System Guide - V7
• How To: GeoVision Keylock Guide
• How To: GeoVision System Guide - V8

GeoVision Version 8 Software Download.
This is a FULL VERSION DOWNLOAD - Please note, this software will only work with the following GeoVision card versions:

- GV-250
- GV-600(S) V3.21 V3.20
- GV-650(S) V3.31 V3.30
- GV-800(S) V3.31 V3.30
- GV800-4A
- GV-1120
- GV-1240
- GV-1480

If your GeoVision card is not one of the ones listed above, please call our sales line on 0808 180 18 18 to exchange your GeoVision card for the latest hardware version. If you are unsure of your GeoVision card model, please call ezcctv and we will help you identify your card version.

Geovision Version 8.01 Download (Full Version) & V8.02 (Upgrade)

GeoVision Software V8.02 is an upgrade only. You must have a full version 8.0 or 8.01 installed on your computer.

To Check the version you GeoVision card supports, install and run the
GeoVision Software Detection Tool

GeoVision Version 7.07 Viewlog Software Patch

This patch is for geovision software version V7.02 - V7.05 only.
V7.07 Patch Download
For more information on this release please see this article

Geovision Version 7.05 Download (Upgrade Only)

Please Note: These Software Downloads are upgrades only. An existing software installation is required.

PLEASE NOTE - Version 7.0 Software and above requires a hardware USB Keypro. To obtain one, please email support@ezcctv.com with your GV Model and Serial Number.

EZ-DVR-PRO Remote View Software Download

Please Note: Download same version remote view and firmware

EZ-DVR-CDRW Remote View Software Download

EZ-DVR-NET Remote View Software Download

MSR Remote View Software Download

YK-9616 Remote View Software Download

ezCCTV.com Catalogue

New 2006 ezCCTV.com Corporate Brochure (6MB) [Right Click, 'Save Target As']

Download CCTV Catalogue (50MB) [ Right Click, 'Save Target As' ]
If you would prefer to receive a paper copy, please email us

GEO-MPEG4 CODEC

Download and Install the GEO-MPEG4 Codec to play back AVI Files copied from a GeoVision system. Simply unzip the file and follow the instructions in the readme.txt file.

GEO-MPEG4 (ASP) CODEC

Download and Install the GEO-MPEG4 ASP Codec to play back AVI Files copied from a GeoVision system. Simply unzip the file and follow the instructions in the readme.txt file.

H.264 CODEC

Download and Install the H.264Codec to play back AVI Files copied from a GeoVision system. Simply unzip the file and follow the instructions in the readme.txt file.

Windows XP SP2 Firewall Configuration

Windows XP Service Pack 2 comes with added security features. We have developed a batch file which, when run, will open up all necessary ports needed for GeoVision Network Options, e.g. Webcam Server. For more information please see this post on our Technical Support Forum.

Geovision Storage Calculator

Use this tool to work out how much hard drive storage space you will need for your Geovision Digital Surveillance.

Find out your IP Address

Use this following link to find out your external IP Address. A great way to help set up your Geovision Webcam Server.

Security Check

Find out how secure your Geovsion System is from hackers by running this online security checker from Sygate.

Guide to CCTV

Check out our cctv help guide page

Router Setup Help Guides

Please see the following link for useful ADSL Router Setup Guides

Port Scanning Tool

Help diagnose Networking issues and check your GeoVision Remote View Ports are working with this Port Scan Tool.